Kiwix Exchange and Return Policy | QUFEX:
- The customer has the right to return or exchange products within 7 days from the date of purchase, provided that the product is in its original condition with all its accessories.
- If you want to replace a product with no defect or manufacturing defect, the customer will bear the shipping fees .
- Opened products will not be replaced unless a manufacturing defect is proven .
- When wanting to replace a product due to a potential defect or manufacturing defect, the customer must deliver the product to one of our branches or bear the shipping cost to return the order , so that the product is checked and the store bears the value of sending the replacement product again if a defect is proven.
- In the event that the request was made by the customer via the site and payment was made via electronic payment, and then a request to cancel the order, in the event that it was not delivered to the shipping company, the full amount will be refunded within 72 working hours, and in the event that it was delivered to the shipping company and we were informed of the cancellation of your order, an amount will be deducted Shipping is for the order, and the rest of the amount is returned after the shipment arrives from the shipping company, and accordingly, the remaining amount is refunded within 14 working days.
Matters that breach the terms of the warranty:
- Misuse .
- The opened product is not in its original condition.
- Exposure of the product to water.
- Do any external maintenance.
Refund mechanism:
- The store's customer service is contacted to request the bank account and the required data in order to retrieve the amount.
(Third name, type of bank, IBAN number, account number).
- In the event that there are transfer fees from the bank, they are charged to the customer, and the recovery period ranges within 7 working days.
For contact and inquiries with customer service:
+966 509 713 322
